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Increasing Profits Through Quality

At the Haigh Group, "Increasing Profits Through Quality" is not just a tag line, it is a way of life. We all know that the primary objective for any company is to make a profit. Without profits a company is very likely in jeopardy of hanging up the "Out of Business" sign. At the Haigh Group, we are interested in providing your company with training and services that will energize your staff. We focus on them becoming the best at what they do in developing and maintaining your companies products and services.

Our mission is to partner with quality conscious companies, enabling them to:

  • achieve their schedule and budget targets by improving their process performance,
  • increase repeat business from their customers by increasing customer satisfaction levels, and
  • reduce overall costs by reducing defects and waste in their products and services

as a means to improve their overall profitability.

Our vision is to be the resource of choice for companies who want to to leverage quality as a major tool for increasing profitability.

We offer a full range of Quality Assurance and Process Improvement training services including:

CMMI for Development & CMMI for Services

Capability Maturity Model Integration (CMMI) is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance. CMMI can be used to guide process improvement across a project, a division, or an entire organization. It helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.

The benefits you can expect from using CMMI include the following:

  • Your organization's activities are explicitly linked to your business objectives and progress toward those objectives is tracked.
  • Your visibility into the organization's activities is increased to help you ensure that your product or service meets your customer's expectations.
  • You learn from new areas of well established business best practices (e.g., project management, risk management, requirements management)

CMMI is being adopted worldwide, including North America, Europe, Asia, Australia, South America, and Africa. This kind of response has substantiated the Haigh Group's commitment to CMMI.

You can use CMMI in two different areas of interest:

  • Product development (CMMI for Development)
  • Service establishment, management, and delivery (CMMI for Services)

CMMI models are collections of best practices that you can compare to your organization's best practices and guide improvement to your processes. A formal comparison of a CMMI model to your processes is called an appraisal. The Standard CMMI Appraisal Method for Process Improvement (SCAMPI) incorporates the best ideas of several process improvement appraisal methods.

See more details on how Haigh Group can help you use the CMMI to establish a strong and value producing program of emphasizing quality products and services and continuous process improvement in your organization.

IT Infrastructure Library framework

ITIL is a Process Improvement framework from the UK Office of Government Commerce. It is focused on running your Information Technology organization like a service business. Haigh Group has training in ITIL and has implemented many of the ITIL practices and processes in client organizations for over 5 years. Haigh Group offers the following ITIL based services to improve your IT Organization.

  • Gap analysis for all ITIL model areas
  • Process Development and Implementation Support for all Process Areas
  • Workshops and Training for all Process Areas
  • Development and delivery of custom process training for all areas

Six Sigma and Lean Six Sigma

Six Sigma is a set of Improvement Processes that started in companies like Motorola, General Electric and Allied Signal. Many of the companies that have embraced Six Sigma and its processes report astounding results in process improvements and cost savings. The addition of Lean practices, stemming from the Toyota Production System, make Lean Six Sigma a powerful Process Improvement engine for companies wanting to maximize efficiency, effectiveness and profitability. Haigh Group has experienced Six Sigma Black Belt consultants. Haigh Group has been using Lean and Six Sigma processes in client organizations for over 7 years. Haigh Group offers the following Six Sigma based services to improve your Organization.

  • Establishing Six Sigma Process Improvement programs
  • Process Improvement Program Governance and Project Selection guidance and training
  • Coach and mentor Six Sigma project teams
  • Management of Six Sigma Black Belt Projects
  • Workshops and training on the DMAIC (Define, Measure, Analyze, Improve, Control) process
  • Workshops and training on the DFSS (Design for Six Sigma) process
  • Lean Six Sigma techniques for Process Improvement


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Last modified: 08/01/2012